Frequently asked questions

All changes can be downloaded here.
When printing, please use A4 paper.

◆Please read "Notification documents and required attached documents" first regarding various changes.

• ・ Change notification
• ・ Examples of how to fill out change notifications
• ・ Deposit account transfer request form (Example)

Procedure method

If there are any changes to the information you have provided, please download the notification form, fill in the necessary information using the sample as a reference, stamp it, attach the necessary documents, and send it by mail.

• Mailing address
  〒211-8790
  Musashi-Kosugi Tower Place, 1-403 Kosugicho, Nakahara-ku, Kawasaki City, Kanagawa Prefecture
  NTT TC Leasing Co.,Ltd. Business Support Center Change Officer
  Return envelope address paperHere

• Q1The head office address, mailing address, property installation location address, telephone number, etc. will change.

  A1

  Please download the "Change Notification" form, fill it out using the sample as a reference, stamp it, and mail the necessary documents.

  • * Depending on the changes, you may need to submit a "Notification of Change" and a "Certificate of All Historical Information", etc.
  • * The customer will be responsible for arranging and paying for the relocation of the leased property.
  • * You will need your contract number to complete this procedure.

  • If you do not know your contract number, please check your lease agreement or contact us.

  • Download the change notification here

  • [Example] Change your address here

• Q2The contract name (company name change (renaming), sole proprietorship trade name) will be changed.

  A2

  • ・ Change of company name (renaming)…You will need to submit a “Notification of Change” and a “Certificate of All Historical Information”, etc.
  • ・ Change of business name: You will need to submit a "Change Notification."
    Please download the change notification form, fill it out using the sample as a reference, stamp it, and mail the necessary documents.

  • * You will need your contract number to complete this procedure.

  • If you do not know your contract number, or if your contract number starts with F8 or K8, please contact us.

  • Download the change notification here

  • [Example] Change of company name/trade name here

• Q3: The representative of a corporate contractor will be changed.

  A3

  You will need to submit a "Change Notification" and a "Certificate of All Historical Information."
  Please download the change notification form, fill it out using the sample as a reference, stamp it, and mail the necessary documents.

  • * You will need the contract number to complete this procedure. Also, if the representative is the guarantor and wishes to change the guarantor, we will review the person to be changed and then proceed with the procedure to change the guarantor.

  • If you do not know your contract number, if you wish to change your guarantor, or if your contract number begins with F8 or K8, please contact us.

  • Download the change notification here

  • [Example] Change of corporate representative here

• Q4The contractor will be changed.

  A4

  If the contract holder is changed due to the following reasons, we will review the new holder and then proceed with the change of contract name.

  • If you wish to make any changes, please contact us.

  ① Business transfer
  ② Merger
  ③ The contractor changes from a sole proprietor to a corporation
  ④ The contractor changes from a corporation to a sole proprietor
  ⑤Inheritance of the policyholder
  *Depending on the type of contract, it may not be possible to change the name.

• Q5The withdrawal account will be changed.

  A5

  You will need to submit a "Direct Debit Request Form." Please download the "Direct Debit Request Form," fill it out, stamp it, and mail it to us.

  • * After receiving the documents, it will take approximately 1 to 2 months for the changes to be made.

  • To complete the procedure, you will need your contract number. Please check your lease agreement or contact us.

  • Download the account transfer request form here

  • * Please print out in "A4 manuscript size" and use.

• Q6 The leased property has broken down.

  A6

  We are unable to provide repair services, so please contact the sales company you signed the lease with. Please check your lease contract for the name of the sales company.

• Q7Can I transfer funds via online banking?

  A7

  Transfers can be made through Rakuten Bank, PayPay Bank, Sumishin SBI Net Bank, and Seven Bank (as of March 2025).

• Q8Can I make a bank transfer?

  A8

  • ・ You can transfer funds to our designated account via ATM or internet banking. When transferring funds, please enter the invoice number on the invoice in the transferor's name field, and use the same transferor name as the contract holder. Transfer fees will be borne by the customer.
  • ・ You can also make a transfer using a transfer slip at a convenience store. Transfer fees will be borne by the customer.
• Q9I was unable to withdraw the lease fee.

  A9

  Please contact us at 0570-000-992.

• Q10Can I pay by credit card?

  A10

  We do not accept credit cards for leasing or installment payments.

• Q11Is it possible to cancel a lease contract midway?

  A11

  In principle, mid-contract cancellation is not possible. If you need to cancel your contract mid-contract due to unavoidable circumstances, you will be required to pay the cancellation fee (the remaining lease fee plus a fee specified by our company) in one lump sum.
  Please note that you will be required to return the leased item to our designated location at your own expense.

• Q12 I no longer need the leased property. Can I rent it out to a third party?

  A12

  It cannot be used by anyone other than customers who have signed a contract.

• Q13 Will I be notified when my lease contract expires?

  A13

  • ・ We will send a "Notice of Contract Procedures due to Lease Expiration" to your contract address approximately 3 to 4 months before the lease expiration date.
  • ・ If you wish to continue using the leased property, no further procedures are required (it will be automatically re-leased).
  • ・ If you wish to terminate the lease contract, please fill out the necessary information on the "Notice of Contract Procedures Upon Expiration of Lease Period" that we sent you and return it by the response deadline in order to complete the contract termination and cancellation procedures.
• Q14What should I do with the property if I terminate my lease agreement?

  A14

  After the lease period ends, you will be responsible for returning the leased item to the location designated by our company. You will be responsible for all shipping and other costs associated with the return.

• Q15What kind of contract is a sub-lease?

  A15

  The contract will be renewed annually, and you will be able to continue using the leased property. However, comprehensive movable property insurance will not be provided.

• Q16 If I choose to re-lease, will details etc. be issued?

  A16

  We will send you a "Notice of Completion of Re-Lease Contract Procedures."

• Q17How much is the re-leasing fee?

  A17

  The renewal fee is generally 1/10 of the annual lease fee and is paid in one lump sum. The renewal fee will not change regardless of the number of years of renewal.

• Q18How should I pay the re-leasing fee?

  A18

  You will be billed according to your payment method during the contract period.

• Q19 If I cancel the lease midway, will I get a refund on the lease fee?

  A19

  Even if you cancel during the re-lease period, re-lease fees will be charged from the start date of the re-lease contract, so there will be no refunds.

• Q20 Will ownership of the property be transferred from the leasing company to the contract holder after the lease period ends?

  A20

  Even after the contract period ends, ownership will not be transferred to the customer (except for lease contracts with ownership transfer conditions).

• Q21Are there any points to be aware of when returning a leased property?

  A21

  For property for which the lease contract is to be terminated, you will be responsible for restoring the property to its original condition (including the loss of any information, such as computer data, added during the lease period and removing the property from MDM (※) management) at your own expense and to return it to a location or to a company designated by us.

  • * MDM (Mobile Device Management): A system for centrally managing, configuring, and operating PCs, smartphones, mobile devices, etc. through cloud services.
• Q22 I lost or discarded the leased property.

  A22

  If you are unable to return the leased item, you will be required to pay damages as specified by our company.

• Q23 Telephone inquiries

  A23

  We will guide you to the counter.
  0570-022-106 Monday to Friday 9:00AM to 5:00PM (excluding Saturdays, Sundays, public holidays, and New Year holidays)

  • [Audio Guidance Information]

  We use an automated voice guidance system. When you call, an automated voice guidance will play.
  Follow the voice guidance and enter the desired selection number. You can also enter the number during the voice guidance.
  (When making an inquiry, please check the contract number on the contract, etc.)

• Q24 Opinions and requests to NTT TC Lease

  A24

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